OUT – PATIENT SERVICES
BDTH is branded and equipped to provide emergency medical and trauma services for patients in Kaduna metropolis and environs for 24hours.
We have qualified and certified emergency physicians and Trauma surgeons in our Adult and Paediatric emergency units. The hospital is proactive in providing emergency services and emergency Ambulance service is available to provide transportation for specialty care.
Routine Medical Services: All non-emergency conditions with referral letters, depending on the cases, should go to the appropriate clinic they were referred to namely:
- Surgical Out – Patient Department (SOPD)
- Ophthalmology (Eye) Clinic,
- Ear Nose and Throat (ENT),
- Paediatric – Out-Patient Department (POPD),
- Antenatal Clinic (ANC),
- Special Treatment Clinic (STC),
- Haematology Clinic,
- Radiotherapy Clinic,
- Dental Clinic,
- Magnetic Resonance Imaging (MRI), & CTScan
- Family Planning Clinic
- Immunisation Clinic
- Nutrition and Dietetics Clinic
- Youth Friendly Clinic
- Most of our clinics are located close to the main gate of the hospital.
If you do not have a referral letter, please go to the General Out-Patient Clinic (GOPC), Family Medicine Department where initial assessment and documentation will be carried out and, if necessary, you will be referred to a specialist clinic in the hospital.
How To Be Registered: If this is your first time, you are to obtain a card at the Central Medical Records Department. Payment for registration is done at the Central Medical Records where the registration is carried out. Thereafter a Records officer will lead you back to your clinic with your new case file. All you will need to do is to wait for the Nurse or her assistant to carry out some preliminary assessment like your weight, height, vital signs, after which you will be led to sit close to the consulting room of your doctor and be invited into the room once it is your turn. Please be patient and cooperate with our members of staff.
Follow-up patients: If a patient has been seen before and given appointments, he / she would not be registered again but should simply submit their blue appointment card to the record officer in the clinics they attend and wait to be called, first by records officer who then hands them over to the nurse and the process continues as above. Please ensure you arrive at least not less than 30 minutes before the appointment time written on your blue card.
At the end of your consultation, please go back to the nursing desk again to be directed appropriately. Proceeding from here depends on any or a combination of the following activities, you would have been directed to do by your doctor:
- Carry out laboratory tests
- Go for a procedure including surgery
- Purchase medications/drugs at pharmacy or/and
- Be admitted into the wards.
You will be furnished with initial costs of any of the aforementioned activities.
Payment for Services: There are several pay points around the hospital to make payment of bills as convenient as possible. Please obtain the costing of any of the services [apart from medications/drugs] from the nurse / cashier or any other designated official in the clinic and proceed to pay at the closest payment point. For medication/drugs, you need to obtain the actual costing from the pharmacist’s desk in the clinic (or Central Pharmacy) before you proceed to pay. Please ensure you obtain receipts of payment after which you can proceed to access the services, e.g. go back to collect medicines in pharmacy or do the tests in laboratories with evidence of payment. Our members of staff, including doctors, nurses, other clinic assistants are available to guide and direct you to various points you may need to visit.
Also you can drop your complain in our suggestion boxes displayed at conspicuous places in the hospital if you have any complaints regarding our services.